Answers in minutes, not days
A monthly support plan for finance teams that can't wait: WhatsApp, phone and a dedicated account manager in Dubai — Monday to Friday, 09:00–18:00 GST.
average response time on Premium Support
First reply within 30 minutes, Mon–Fri 09:00–18:00 GST
A team that knows your setup
No ticket queues, no offshore call centre — people in Dubai who know your integration and the FTA rules.
Message us whenever something comes up and get an answer in minutes.
Phone
Call your team directly when it's faster to talk it through.
Dedicated account manager
One person who knows your business, systems and history.
Unlimited training
Consultations and trainings for your team, as often as you need.
30-minute first reply
Rejected invoice, buyer question or FTA notice — first reply within 30 minutes during business hours, 18 minutes on average.
Priority handling
Your requests go to the front of the line, ahead of the standard queue.
Standard vs Premium
| Standard included in every plan | Premium AED 150/month, billed yearly | |
|---|---|---|
| Email ticket support | ✓ | ✓ |
| WhatsApp and phone | — | ✓ |
| Dedicated account manager | — | ✓ |
| First response | Within 2 business days | Within 30 minutes (18 min on average) |
| Coverage | Business days | Mon–Fri, 09:00–18:00 GST |
| Priority handling | — | ✓ |
| Unlimited consultations and training | — | ✓ |
| Price | Included | AED 1,800 / year · 1,080 / half-year · 600 / quarter |
Changes to your integration — new entities, ERP upgrades, new document types — are part of our integration service.
Questions
Who is Premium Support for?
Businesses where invoicing can't stop: high volumes, many branches, or finance teams that need answers during the working day rather than the next morning.
Can I add it to the web portal?
Yes. Premium Support works with both the Aiverix web portal and managed ERP integrations, priced per client: AED 1,800 a year, AED 1,080 a half-year or AED 600 a quarter.
What are the support hours?
Premium Support runs Monday to Friday, 09:00–18:00 GST, with a first reply within 30 minutes. Outside these hours, messages are picked up first thing the next business day.
Is integration work included?
No — changes to your integration are handled by our integration team as part of the integration service. Premium Support is about fast, direct help with day-to-day questions and issues.
Get help the moment you need it
Add Premium Support to any Aiverix plan for AED 150 a month, billed yearly.